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Doing an up-front risk analysis is standard practice in many businesses, where it isn’t unheard of for a
? Not as Cheap as E-Mail”> At Gartner Inc.’s Customer Relationship Management (CRM) conference in September, Maureen Read
Companies such as Citibank, looking for good software to manage their relationships with customers, are caught in a
Big V Supermarkets is taking a lesson from the hotel and airline industries: Use price to determine demand.
The claim that information technology’s benefits are real but not measurable is faint and, in this economic climate,
The best way to advance through the ranks as a technology manager is to constantly look for high-visibility
About two weeks after undergoing surgery at a local hospital in the fall of 2001, medical claims specialist
John Glaser likes to describe the NEHEN network as “the Napster of health care” data exchange. As vice
Last year’s Code Red and Nimda worms hurt Microsoft’s prestige and raised questions about the company’s ability to