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Ed Toben knows all too well the conflicts and roadblocks that have stood in the way of efforts
You’re the lead manager on a new enterprise software rollout. The technology won’t be hard to implement, but
For most companies, performance monitoring consists of the same availability and response-time metrics used during quality-assurance testing. But
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In 1996, the management of Worldspan was faced with a critical decision. Of the big three U.S.-based computerized
It’s been more than two decades since videoconferencing vendors began promising to revolutionize the way the world does
Lightnin, a manufacturer of custom-designed industrial mixers, couldn’t move fast enough in the 1990s. Botched orders and delayed
A salty-snack maker in Texas pioneered the use of wireless communications on delivery routes. Among the copycats: Pepsico,